CREATING WIN/WIN SITUATIONS

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When owning, renting and managing investment properties you are dealing with people’s emotions, finances, housing security and general life situations. Owners require peace of mind that the property is being cared for and that the rent is being paid on time and tenants require a home to reside.
In these tough economic times we are finding that pressures and emotions are increasing for everyone. Tenants who have previously been great rental payers are finding themselves in financial hardship due to employment losses or increased expenses, and owners are feeling the financial pressures, which impact on the day-to-day management of the property.
As a result of managing tenant and landlord relationships, there are always going to be the possibility of disputes arising and tricky situations to manage.
In property management we are constantly working towards a balanced relationship to ensure that the tenant and landlord are happy and that their needs are being met.
TYPES OF DISPUTES
Complaints over excessive noise or dogs barking
Lawns and gardens not being maintained
Final bond payouts
Property not being maintained
Failure to provide quiet enjoyment
Cleaning required
Unauthorised pets
Non-approved occupants
If a dispute arises it is important to look at the facts; refer to what legislation states; put yourself in both people’s shoes and try to reach a win/win situation.
Our first step is to work with you and the tenant to come to an amicable resolution. North Shore Realty will always work in the best interest of both parties ensuring the dispute will be resolved quickly, saving time and money.
Our first step is to work with you and the tenant to come to an amicable resolution. Fingers crossed the dispute will be resolved quickly, saving time and money.

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